Dispatcher in Anderson, SC at Phillips Staffing

Date Posted: 7/3/2018

Job Snapshot

Job Description

SNAD Dispatcher -$12.00
Operations
• SNADD02162

o Updated:
• Temporary

o Anderson, SC, United States
We are seeking results-oriented and highly motivated individuals to help us grow our independent service provider network and support the coordination of appointment scheduling. The Dispatch Coordinator executes business to business recruiting initiatives, coordination of customer appointment scheduling, sourcing service partners to accommodate customer scheduling preference, data-entry of customer information into third-party platform(s), entering interactions into the CCHS claims system, and follow-up throughout the life-cycle of each service event. This position will work very closely with our customer-service team and serve as the primary liaison for appointment coordination.
Primary Responsibilities:
• Post Service Orders on third-party websites and/or secure providers of the CCHS Network capable of handling repair and installation services.
• Evaluate customer service requests; locate, select, contact and assign the appropriate (best available & qualified per CCHS established criteria) service provider.
• Develop Relationships with service organizations of the CCHS Network and External Networks.
• Educate service organizations on product offer, requirements, and expectations of service.
• Outreach to all characters in the fulfillment cycle inclusive of customers, clients, service organizations, internal employees, etc. to ensure complete coordination of efforts.
• Manage procure to payment life-cycle of third party systems inclusive of follow-up activities to solicit top ratings from service organizations.
Minimum Skills Required:
• Ability to perform well under pressure of quantity, quality and aging goals.
• Strong customer service acumen.
• Strong interpersonal communication skills and ability to interact with internal and external customers at all management levels.
• Ability to perform with minimal supervision.
• Ability to multi-task with attention to detail and meet goals.
• Perform effectively with variable workloads and priorities to deliver results and meet deadlines.
• Ability to express ideas clearly and concisely, both orally and in writing.
• Pleasant, professional phone presence.
• Clear speaking voice, expert command of the English language.
• Data entry/Typing skills of at least 35 WPM
• Basic PC knowledge, internet usage preferred, proficient in MS Office applications (Word, Excel, Outlook).