Customer Service Representative in Lavonia, GA at Phillips Staffing

Date Posted: 5/18/2018

Job Snapshot

Job Description

Job Duties

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  •  Opens customer accounts by recording account information.
  •   Maintains customer records by updating account information.
  •   Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Job Requirements

  • Must be personable.
  • Must Type 45+ wpm.
  • Must be Microsoft Outlook, Word and Excel efficient.
  • Must be able to multi task.
  • Must have reliable transportation
  • Must have at least 2 years previous Customer Service experience.
  • Mechanical background a plus.