WorkKeys Program

OVERVIEW

Uses a focus group process to gather job task and WorkKeys skill information from job incumbents
Provides a report with a customized task list and skill levels related to specific work examples
Provides an EEOC-compliant process that can be used to support hiring, promotion, and training decisions

METHOD

Facilitated by an ACT-authorized job profiler
Produces a tailored list of job tasks based on the contribution of individuals knowledgeable about the job
Uses expert ratings to determine criticality of the tasks
Formally links tasks to skills
Makes qualitative determination of skill levels through group consensus

BENEFITS

Provides a direct link between the job and the assessments
Reduces employee turnover
Reduces training time which saves time and increases productivity
Provides a detailed, customized report for informed decision making
Generates a customized task list that can be used to develop training or performance management instruments and other tools